Terms and Conditions

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The Client must provide instructions on who we can contact at the venue to confirm details before the party to ensure smooth set-up can be given such as knowing where we will be set up. If no instructions are given, we ask the person on site for further advice on where we will set up. Once we are fully set up, we will not be able to move due to equipment being used. It is the responsibility of the hirer to ensure that the equipment will fit in the venue so please ask for sizes if unsure. 

All food items will come with at least two members of staff to man the equipment. All equipment must not be touched at any time, Staff will ensure to talk to the main client if there are any issues presented.  if there is any reason for staff to believe there could be any danger to the party due to not following instructions, we have the right to remove equipment immediately without a refund. The hirer will be liable for any damage caused. 

If the venue requires proof of insurance and food hygiene and safety it is the responsibility of the hirer to inform Enchanted Elements of this in advance so we can give the information over before the event, if this is not done we will presume this is not needed and will not be able to supply within 48 hours, in this case, the hirer will still be responsible for full fee if the hire of equipment cannot go ahead. 

Enchanted Elements are not responsible for any damage or injury to a person or property caused. 

We are responsible for our public liability insurance and the hire of the equipment to ensure it's in working order before the event, 

The company is not responsible for any damage or injury to persons or property caused by the items hired howsoever caused. All clients and suppliers are responsible for their own public liability insurance and PAT testing. All clients are responsible for the hire of equipment and the welfare of their clients and guests. The client will be liable to pay for any damage to the machine/s/equipment and any financial loss due to theft/damage.

If in the unlikely event, Enchanted Elements are not able to attend due to any reason out of their control such as severe medical, natural or other emergencies it may be necessary to retain an alternate company. 

If this can not be done a full refund will be given within one month of notice. 

It is the responsibility of the client to pay the deposit of 25% within the first 28 days of enquiry. If failed to do so the date will not be secured and Enchanted Elements can have this date available for other enquiries. All deposits are non-refundable. 

Upon acceptance, the client must agree to pay the full balance 30 days before the event. If this is not done by this due date, Enchanted Elements receivers the right to retain the deposit fee. 

If the event is cancelled after the deposit is paid and before the 30 days of the event Enchanted Elements will retain the deposit fee. 

If the event is cancelled 30 days or less from the event Enchanted Elements will retain all money paid.